TRIVIAN B.V.

Trivian B.V. | 254 Boeing Avenue | 1119 PZ Schiphol-Rijk

Chamber of Commerce: 97569267 | VAT: NL868115812B01

Email: info@trivian.nl | Website: www.trivian.nl

Version: 2026-03 | Effective as of: June 30, 2026 | Replaces all previous versions

Introduction

These General Terms and Conditions apply to all offers, quotations, agreements, bids, educational programs, training courses, masterclasses, assessments, workshops, learning pathways, online learning environments, simulation environments, and other services provided by Trivian B.V.

These Terms and Conditions consist of three parts:

• Part A — Business Customers / B2B (open enrollment and standard programs)
• Part A-bis — Customized and in-company programs (B2B), including cybersecurity simulations
• Part B — Consumers / B2C

The applicable section of these terms and conditions is the one that corresponds to the customer’s status and the nature of the assignment. If the customer is acting in the course of a profession or business, Part A applies, supplemented by Part A-bis in the case of a custom-made or in-company program. If the customer is a natural person acting outside the scope of a profession or business, Part B applies. In case of doubt, Part B prevails in favor of the consumer, to the extent required by mandatory consumer law.

Personal data is processed in accordance with Trivian’s privacy statement, as published on Trivian’s website.

PART A — BUSINESS CUSTOMERS / B2B

This section applies to all agreements in which the customer is acting in the course of a profession or business.

Article A1 — Definitions

In Part A, the following terms have the following meanings:

• Trivian: Trivian B.V., located in Schiphol-Rijk, registered with the Chamber of Commerce under number 97569267.
• Client: The legal entity, company, institution, organization, or individual acting in the course of a profession or business who enters into an agreement with Trivian.
• Participant: The individual who actually participates in a course, training session, workshop, master class, or other program offered by Trivian.
• Agreement: Any agreement between Trivian and the client, including quotations, order confirmations, framework agreements, registration forms, and supplementary written agreements.
• Training: Any educational program offered by Trivian, including training courses, modules, workshops, masterclasses, assessments, simulations, labs, coaching, exam preparation, and/or certification support.
• Learning Materials: All digital and physical learning content provided by or on behalf of Trivian, including slides, videos, documents, assignments, curricula, simulation environments, labs, software, tools, and platform content.
• Start Date: The date agreed upon in writing on which the training course or program begins. For a program consisting of multiple, non-consecutive training days, the first agreed-upon training day is considered the start date, unless otherwise agreed upon in writing.
• In writing: By letter, email, digitally signed document, or other durable electronic means of communication.
• Language of Instruction: The language in which the course is taught. Trivian offers courses in Dutch and/or English. The language of instruction for each course is specified in the quote, order confirmation, or on the website. Unless otherwise agreed, the Dutch terms and conditions apply, and Dutch is the language of the contract, even if the course is taught in English.

Article A2 — Applicability

2.1 These terms and conditions apply to all offers, quotations, and agreements between Trivian and business customers, unless expressly agreed otherwise in writing.

2.2 The client’s purchasing terms , general terms and conditions, or other terms and conditions—including general government terms and conditions such as ARVODI or ARBIT—do not apply unless Trivian has expressly accepted them in writing.

2.3 If any provision of these terms and conditions is found to be null and void, voidable, or invalid, the remaining provisions shall remain in full force and effect. In such a case, the parties shall agree on a replacement provision that corresponds as closely as possible to the purpose and intent of the original provision.

2.4 In the event of a conflict between documents, the following order of precedence applies:

• the individual written agreement;
• the quote or order confirmation;
• any attachments, including a payment plan or training schedule;
• these Terms and Conditions, including Part A-bis, if applicable;
• general information on the website or in marketing materials.

Article A3 — Offer and Formation of the Agreement

3.1 All quotes from Trivian are non-binding, unless expressly stated otherwise.

3.2 Quotes are valid for the period specified in the quote. If no period is specified, the period is 14 calendar days.

3.3 The agreement is concluded upon the client’s written acceptance of the quotation, upon the signing of an agreement, upon receipt of a valid purchase order, or upon Trivian’s actual commencement of performance following the placement of the order.

3.3a For agreements in which the client uses a purchase order number, the client must provide this number upon written acceptance of the quote. Trivian will issue invoices based on the billing information and/or purchase order number provided by the client.

3.4 Changes to the agreement are valid only if confirmed in writing by Trivian.

3.5 Trivian is entitled to have the agreement performed, in whole or in part, by qualified third parties, including trainers, instructors, licensors, platform providers, and software partners, provided that the quality of the training remains reasonably assured.

Article A4 — Prices, Invoicing, and Payment

4.1 All prices are in euros and exclude VAT, unless expressly stated otherwise.

4.2 Invoicing is carried out in accordance with the quote or agreement.

4.3 Unless a different payment schedule has been agreed upon, 100% of the course fee is due prior to the start date.

4.3a For customized and in-company programs as referred to in Part A-bis, unless expressly stated otherwise in the quote or agreement, the following standard payment schedule applies: 50% of the agreed-upon price upon confirmation of the order, and 50% after completion of the final training day. Trivian may agree to a different payment schedule in the quote—for example, invoicing within 30 days after the fact—if this is appropriate for the client’s circumstances.

4.4 Payment must be made within 14 calendar days of the invoice date, unless otherwise agreed in writing. For government clients, a payment term of 30 days after the invoice date may be agreed upon in the proposal.

4.5 Trivian may make participation, access to the learning platform, the provision of licenses, courses, exams, and certification support contingent upon full and timely payment.

4.6 If the client fails to pay on time, the client shall be deemed to be in default by operation of law, without the need for a formal notice of default.

4.7 In the event of late payment, Trivian is entitled to: (a) charge statutory commercial interest; (b) claim extrajudicial collection costs; (c) suspend participants’ participation; (d) suspend access to the platform, labs, exams, and certification support; (e) suspend the performance of further work.

4.8 Suspension due to late payment does not relieve the client of its obligation to pay.

4.9 Trivian will issue certificates, certificates of participation, or other final documents only after all amounts due have been paid in full.

4.10 Trivian may index prices annually based on the CBS Consumer Price Index, with a minimum of 2% and a maximum of 8%, unless otherwise agreed in writing. If the parties cannot reach an agreement on the adjusted price, both parties have the right to terminate the agreement for future services in writing prior to the effective date of the price change.

Article A5 — Categories, Number of Participants, and Additional Participants

5.1 If a tiered rate or group rate has been agreed upon, it applies based on the agreed-upon number of participants.

5.2 The final number of participants will be determined no later than 4 weeks before the start of the event, unless otherwise agreed in writing.

5.3 If the client provides fewer participants than agreed upon, the agreed-upon group price remains due, unless otherwise agreed in writing.

5.4 Additional participants may only be added after written approval by Trivian and for the agreed-upon additional fee.

5.5 If Trivian and the client agree that Trivian may fill a class with its own participants, Trivian has the right to do so, provided that this does not materially impair the quality of the training for the client.

Article A6 — Cancellation by the Client

6.1 Cancellations must be made in writing. The date on which Trivian receives the cancellation shall be considered the cancellation date.

6.2 A cancellation is final only after written confirmation from Trivian.

6.3 In the event of cancellation, unless otherwise agreed in writing, the following fees apply:

For customized and in-company programs, Article A-bis 3 (Cancellation and Rescheduling for Customized Programs) applies in addition.

6.4 A participant may be replaced by another candidate up to 2 weeks before the start of the program, provided that the replacement meets Trivian’s admission requirements.

6.5 Substitutions after the start date are permitted only with Trivian’s written approval.

Article A7 — Cancellation, Change, or Rescheduling by Trivian

7.1 Trivian may cancel, modify, or reschedule a training course in the event of insufficient enrollment, force majeure, the unavailability of trainers or instructors, platform issues, safety risks, or other compelling circumstances.

7.2 In the event of cancellation by Trivian, any amounts already paid for the portion of the service not provided will be refunded within 14 business days, unless the parties agree to reschedule for a later date.

7.3 Trivian is not liable for any other costs incurred by the client or participants, such as travel, lodging, lost time, or personnel costs.

7.4 If a teacher is unable to teach, Trivian will make every effort to arrange a substitute or reschedule the class.

7.5 Trivian may change class schedules, locations, instructors, teaching methods, and program components, provided that the content and quality of the program are not substantially affected.

Article A8 — Admission, Intake, and Participant Conduct

8.1 Trivian may evaluate participants’ suitability through an intake, assessment, motivational interview, or other admission procedure.

8.2 The Client is responsible for the accuracy and completeness of the participant information provided.

8.3 Trivian may refuse or suspend participation if a participant does not meet the admission requirements, safety standards, rules of conduct, or other reasonable requirements.

8.4 Participants must comply with Trivian’s house rules, safety rules, codes of conduct, and instructions.

8.5 Trivian may deny a participant access to the training if the participant: (a) seriously disrupts the training; (b) violates safety rules; (c) acts unlawfully; (d) makes unauthorized use of cybersecurity knowledge, tools, or labs; (e) shares access, materials, or accounts with third parties; (f) engages in discriminatory, intimidating, threatening, or otherwise unacceptable behavior.

8.6 In the event of expulsion due to serious misconduct, the agreed-upon tuition fee remains due.

8.7 If a participant is frequently absent from the course without a valid reason, Trivian may exclude the participant from (parts of) exams or exam preparation, without refunding any amounts already paid.

Article A9 — Exam Preparation and Certification

Trivian prepares participants for external exams and certifications. Trivian does not administer exams itself and does not issue certificates recognized by third parties. External exams are administered by and are subject to the terms and conditions of the respective exam authority.

9.1 Trivian offers exam-focused training programs designed to help students earn recognized certifications from external certifying bodies, such as (but not limited to) CompTIA, EC-Council, ISC2, ISACA, and other accredited organizations.

9.2 Trivian undertakes to do its best to prepare participants as thoroughly as possible for external exams. Trivian does not guarantee that participants will pass external exams.

9.3 External exams, exam vouchers, exam fees, exam registration, and the associated terms and conditions are the responsibility of the participant and/or the client, unless expressly agreed otherwise in writing.

9.4 Exam vouchers issued by or on behalf of Trivian have a validity period determined by the exam authority. Trivian is not liable for the expiration of exam vouchers resulting from the participant’s failure to use them in a timely manner.

9.5 Failing an exam does not entitle the student to a refund of the course fee or exam vouchers, unless otherwise agreed in writing.

9.6 Trivian strives to keep the course content as up-to-date as possible in accordance with the most recent exam objectives and syllabus from the exam authority. However, Trivian does not guarantee that all exam objectives will be fully covered at all times, given the frequency with which exam authorities update their syllabi.

Article A10 — Cybersecurity, Ethics, and Lawful Use

10.1 Given the nature of Trivian’s training programs, the client and participants agree to use the knowledge, skills, tools, labs, assignments, and simulation environments exclusively for legitimate, ethical, and lawful purposes.

10.2 It is prohibited to use any knowledge, materials, labs, assignments, tools, or access provided by Trivian for: (a) unauthorized access to systems; (b) malware, ransomware, or malicious code; (c) phishing or social engineering; (d) data theft or data breaches; (e) disruption of systems or networks; (f) circumvention of security measures outside of authorized lab environments; (g) any other unlawful or criminal activity.

10.3 Violation of this section may result in the participant’s immediate removal without a refund.

10.4 If Trivian suspects criminal activity or serious security risks, it may take appropriate measures, including reporting the matter to the competent authorities, to the extent permitted by law.

Article A11 — Intellectual Property

11.1 All intellectual property rights to course materials, curricula, simulation environments, labs, documentation, software, content, methodologies, formats, assignments, and other materials are owned by Trivian or its licensors.

11.2 The Client and participants are granted only a personal, nonexclusive, nontransferable, and temporary right of use for the duration of the training program.

11.3 You may not copy, reproduce, distribute, publish, sell, resell, share with third parties, or commercially exploit any course materials, content, labs, assignments, software, or other materials without Trivian’s prior written consent.

11.4 In the event of a violation of this section, the client shall be liable for an immediately payable penalty of €10,000 per violation, without prejudice to Trivian’s right to full compensation.

Article A12 — Learning Platform, Licenses, and Activity Tracking

12.1 The program may make use of digital learning environments, simulation platforms, labs, software, licenses, and tools provided by Trivian or third parties.

12.2 Participants are granted only a personal, non-transferable, and temporary right of use.

12.3 Participants may not share accounts, login credentials, or access with third parties.

12.4 Trivian makes every effort to keep digital environments available, but does not guarantee error-free or uninterrupted availability.

12.5 Temporary disruptions, maintenance, updates, or changes to third-party platforms do not entitle the user to a refund or compensation, unless there is a material and persistent defect that is not remedied within a reasonable period of time.

12.6 Misuse of access, scraping, reverse engineering, copying labs, or unauthorized use may result in immediate suspension or termination of access.

12.7 Trivian records participants’ activities within the learning platform and the lab environments. This includes, among other things, login times, progress, actions performed within labs, and practice exams. This data is collected for quality assurance, security, and compliance with this article. Data processing is carried out in accordance with Trivian’s privacy statement.

Article A13 — No Job Guarantee or Results Guarantee

13.1 Trivian strives to provide professional and practice-oriented training programs.

13.2 Trivian does not guarantee any specific learning outcome, third-party certification, diploma recognition, job, internship, traineeship, placement, salary level, promotion, or commercial outcome, unless this has been expressly agreed to in writing.

13.3 Any support provided in the areas of labor market orientation, job application preparation, introductions to partners, or introductions to employers constitutes a best-efforts obligation.

Article A14 — No-Show Policy

14.1 Failure to attend scheduled classes, sessions, labs, or other components of the program without providing timely notice of absence is considered a no-show.

14.2 In the event of a no-show, there is no automatic right to a replacement class, make-up session, or refund, unless otherwise agreed in writing.

14.3 Participants must notify Trivian in writing of any absence no later than 24 hours before the start of a class or session. Trivian will make every effort to offer a make-up session or alternative upon request, to the extent that the schedule permits.

14.4 If a participant is demonstrably unable to attend due to a serious force majeure event (such as illness), Trivian will use its reasonable judgment to determine whether a make-up session can be arranged.

Article A15 — Content and Relevance of Teaching Materials

15.1 Trivian strives to keep its course materials up to date in line with the latest technological developments, exam objectives, and market insights.

15.2 Given the rapid developments in the field of cybersecurity, Trivian cannot guarantee that all content will be completely up-to-date at all times. Trivian will incorporate substantial changes to the content as soon as possible.

15.3 Trivian may modify course materials, curricula, program components, and teaching methods during the term of a program, provided that the core content and quality of the program are not substantially affected.

Article A16 — Marketing, References, and Participants

16.1 Trivian may use the client’s name and logo as a business reference, unless the client objects to this in writing in advance.

16.2 Recognizable images, names, testimonials, or personal results of participants may be used for marketing purposes only if separate consent has been obtained.

16.3 The Client warrants that participants will be properly informed regarding any use of their image, testimonials, or marketing consent.

Article A17 — Data Protection

17.1 Trivian processes personal data in accordance with its privacy statement.

17.2 When providing regular training services, Trivian acts as an independent data controller for participants’ personal data.

17.3 If Trivian processes personal data solely on behalf of the client, the parties shall set this forth in a separate data processing agreement.

17.4 The Client shall ensure that participants are informed about Trivian’s processing of personal data before the event begins.

17.5 Trivian may engage third-party platforms and service providers to deliver the training, provided that appropriate data protection agreements are in place.

Article A18 — Liability

18.1 Trivian’s liability is limited to direct damages.

18.2 Trivian’s liability is at all times limited to the amount that the client has actually paid for the relevant training course or service.

18.3 Trivian is not liable for: (a) indirect damages; (b) consequential damages; (c) lost profits or revenue; (d) lost savings; (e) reputational damage; (f) damages resulting from the unavailability or subpar performance of participants; (g) damages resulting from the use or misuse of acquired knowledge; (h) damage to participants’ equipment, software, or data; (i) disruptions at third parties, platform providers, or licensors; (j) failure to pass external exams or obtain external certifications.

18.4 These limitations do not apply in cases of willful misconduct or gross negligence on the part of Trivian’s management.

18.5 The Client shall indemnify Trivian against any claims by participants or third parties arising from the performance of the agreement, unless such claims result from Trivian’s willful misconduct or gross negligence.

Article A19 — Force Majeure

19.1 Trivian is not obligated to perform if performance is prevented by force majeure.

19.2 Force majeure includes, but is not limited to: illness or absence of instructors, strikes, pandemics, government measures, war, terrorism, cyberattacks, DDoS attacks, fire, power outages, internet outages, disruptions at third parties, platform outages, transportation problems, and other circumstances beyond Trivian’s reasonable control.

19.3 In the event of force majeure, Trivian may suspend the program or reschedule the training.

19.4 If the force majeure lasts longer than 4 weeks, either party may terminate the agreement in writing with respect to the portion that has not yet been performed. Amounts already paid will be refunded on a pro rata basis for education not received.

Article A20 — Confidentiality

20.1 The parties shall keep confidential information confidential.

20.2 All information that is designated as confidential, or whose confidentiality can reasonably be inferred from the nature of the information, shall be considered confidential .

20.3 This obligation shall remain in effect after the termination of the agreement.

Article A21 — Amendment of Terms and Conditions

21.1 Trivian may amend these terms and conditions. Any amendments will be announced in writing or on the website at least 30 days before they take effect.

21.2 Changes do not apply to agreements that have already been entered into, unless the client consents to them in writing or the change is required by law or regulation.

PART A-BIS — CUSTOMIZED AND IN-COMPANY PROGRAMS

This section supplements Section A and applies to all customized and in-company programs, including custom-developed training courses, simulations, workshops, and programs that are developed and conducted on behalf of a specific client, such as in-company incident management and crisis training. In the event of a conflict between Section A and Section A-bis, Section A-bis shall prevail.

Article A-bis 1 — Scope and Number of Participants

1.1 A customized or in-company program is agreed upon based on a proposal that specifies the number of training days, the target audience, and the maximum number of active participants per training day.

1.2 If no maximum is specified, a guideline of up to 10 active participants per training day applies. Participants who join only for specific escalation, crisis, or decision-making sessions are not automatically counted toward this maximum, unless otherwise specified in the quote.

1.3 Any deviation from the agreed-upon number of participants or the number specified in the proposal may affect the program structure, trainer assignments, and price. Trivian will inform the client of this as soon as possible after a deviation becomes known.

1.4 Unless otherwise agreed in writing, a training day lasts a maximum of 7 effective training hours, excluding breaks, during regular business hours (8:00 a.m.–6:00 p.m.).

Article A-bis 2 — Facilities and Location

2.1 Unless otherwise agreed in writing, the client shall provide a suitable training room or rooms, a monitor or projector, internet access, a whiteboard or flip chart, any breakout rooms, and access for trainers to the building and the necessary facilities.

2.2 Venue costs , catering, and any travel and lodging expenses are not included in the price, unless expressly stated in the quote.

2.3 If the client fails to make the facilities referred to in this article available, or fails to do so in a timely manner, this may affect the execution and scheduling of the program. Any resulting delays or additional work shall be at the client’s expense and shall not entitle the client to a refund.

Article A-bis 3 — Cancellation and Rescheduling for Customized Programs

3.1 For customized and in-company programs, the following provisions apply in addition to and to the extent they differ from Article A6, unless otherwise agreed upon in the proposal.

3.2 In the event of cancellation or rescheduling by the client more than 21 calendar days before the first day of training, Trivian reserves the right to charge for preparation costs already incurred and capacity reasonably reserved (including trainer allocation and scenario development), up to a maximum of 25% of the agreed-upon price.

3.3 If the client cancels or reschedules within 21 calendar days but more than 7 calendar days before the first day of training, the client shall owe 50% of the agreed-upon price.

3.4 If the client cancels or reschedules within 7 calendar days before the first training day, or after the program has begun, the client shall owe 100% of the agreed-upon price.

3.5 Trivian may agree to more favorable terms in a quote or agreement—for example, for government clients—provided that this is set forth in writing.

3.6 Trivian will accommodate, to the extent possible, any request to reschedule one or more training days to a later date within a reasonable timeframe; such a request shall not be considered a cancellation, provided that Trivian agrees to it in writing.

Article A-bis 4 — Customization Preparation and Dependence on Client Inputs

4.1 The extent to which a program can be customized depends on timely and complete input from the client, such as (but not limited to) existing procedures, terminology, role assignments, scenario preferences, and the practical availability of participants and venues.

4.2 If the client fails to provide the requested input, or provides it incompletely or late, Trivian is entitled to implement the program based on generally applicable scenarios and reasonable assumptions. This does not entitle the client to a price reduction, a delay in the schedule, or the conclusion that the program lacks sufficient customization.

4.3 Trivian will make every effort to incorporate any additional input even after preparations have begun, to the extent that this is still reasonably possible within the agreed-upon schedule.

Article A-bis 5 — No Guarantee of Results for Customized Programs

5.1 For customized and in-company programs, Trivian assumes an obligation of effort. Trivian does not guarantee any specific organizational, operational, or cultural outcome, such as a particular improvement in decision-making, collaboration, escalation speed, or incident resolution.

5.2 Any pre-test, post-test, observation framework, or evaluation is intended to highlight development and is not a formal audit, assessment, certification, or evaluation tool with legal or personnel consequences for individual participants.

5.3 Observations and evaluations are, in principle, team-oriented and not intended for the individual assessment of participants, unless the client and Trivian expressly agree otherwise in writing in advance.

Article A-bis 6 — Confidentiality in Customized Programs

6.1 The parties shall treat all information shared in the context of the project as confidential, including procedures, terminology, and scenario input provided by the client, as well as the observations, findings, and evaluations prepared by Trivian.

6.2 Trivian will use the information provided by the client solely for the preparation, execution, and evaluation of the relevant project, unless the client gives written consent for other uses.

6.3 Unless otherwise agreed in writing, work will not be performed in production environments or with the client’s actual confidential operational systems or data. Scenarios and training materials are educational and simulated in nature and may be fictional or anonymized, even if they are designed to resemble the client’s work environment.

6.4 If access to the client’s sensitive information is required to carry out the program, the parties may make additional arrangements regarding confidentiality, screening of trainers, or security measures. Such arrangements shall be set forth in writing.

Article A-bis 7 — Intellectual Property in Customized Programs

7.1 All training materials, scenarios, teaching methods, templates, observation frameworks, and methodologies developed by Trivian—even if they were developed specifically for the client’s project—remain the property of Trivian, unless expressly agreed otherwise in writing.

7.2 The Client shall be granted a non-exclusive, non-transferable right to use the materials developed specifically for this project, solely for internal use within its own organization and not for commercial exploitation or transfer to third parties.

7.3 Information, procedures, and existing documentation provided by the client remain the property of the client. Trivian will process these solely for the purposes of the project in accordance with Article A-bis 6.

Article A-bis 8 — Liability for the Use of Information Provided by the Client

8.1 The Client warrants the accuracy of the information provided to Trivian, including procedures, terminology, and scenario input, to the extent that Trivian incorporates such information into the program.

8.2 Trivian is not liable for inaccuracies in the program resulting from incorrect, incomplete, or outdated information provided by the client.

8.3 The provisions of Article A18 (Liability) apply in full to customized and in-company programs.

Article A-bis 9 — Replacement of Trainers

9.1 In the event of illness, force majeure, or other unforeseen circumstances resulting in a trainer’s absence, Trivian will make every effort to promptly arrange for a qualified replacement with a comparable level of experience and knowledge.

9.2 If rescheduling is not reasonably possible, Trivian will consult with the client regarding the rescheduling of the training day in question. Article A7 applies mutatis mutandis.

Article A-bis 10 — Cybersecurity Simulations and Exercises

10.1 To the extent that a training program or course utilizes technical incident simulations, simulation environments, labs, or a recognizable SOC or incident context, the following additional provisions apply.

10.2 Exercises and simulations are educational and simulative in nature. Unless expressly agreed otherwise in writing, no testing, scanning, or practice will be conducted on the client’s actual production environment, infrastructure, or operational systems.

10.3 This process does not constitute a penetration test, security audit, assurance statement, risk analysis, certification process, or formal assessment of the client’s security measures, unless this has been expressly and separately agreed upon in writing.

10.4 The Client remains responsible at all times for its own security policy, its own tools, its own incident response procedures, and compliance with applicable laws and regulations in this area.

10.5 Trivian does not guarantee that the process will identify or resolve all vulnerabilities, risks, or procedural shortcomings at the client’s organization.

10.6 Scenarios , incident simulations, and training materials may be fictional, stylized, or anonymized, even if they are intentionally designed to resemble the client’s work environment. The use of actual, traceable data or systems belonging to the client is permitted only with the client’s prior, express written consent.

10.7 Log files , observations, notes, and evaluations created as part of the simulation shall be treated as confidential in accordance with Article A-bis 6 and used exclusively for the purposes of the relevant process.

10.8 Article A10 (Cybersecurity, Ethics, and Lawful Use) applies in full to all participants in a customized program that includes a technical simulation component.

Article A22 — Governing Law and Disputes

22.1 All agreements with business customers are governed by Dutch law.

22.2 The Vienna Convention on Contracts for the International Sale of Goods is excluded.

22.3 The parties shall first attempt to resolve disputes through mutual consultation.

22.4 Disputes shall be submitted exclusively to the competent court of the District Court of North Holland, Haarlem location, unless mandatory law provides otherwise.

PART B — CONSUMERS / B2C

This section applies to agreements in which the participant acts as a consumer: a natural person who is not acting in the course of a profession or business.

Article B1 — Definitions

In Part B, the following terms have the following meanings:

• Trivian: Trivian B.V., located in Schiphol-Rijk, registered with the Chamber of Commerce under number 97569267.
• Consumer / Participant / Student: A natural person who enters into an agreement with Trivian outside the scope of a professional or business capacity.
• Education: Any educational program offered by Trivian, including courses, training sessions, workshops, master classes, assessments, simulations, labs, coaching, exam preparation, and/or certification support.
• Face-to-face instruction: Instruction in which the instructor and participant are present at the same time, either in person or online.
• Distance learning: A form of education in which the instructor and the student do not need to be physically present at the same time.
• Course Materials: All digital and/or physical learning content provided by or on behalf of Trivian.
• Learning platform: A digital environment, simulation environment, lab environment, software, tooling, or other online environment used for training.
• Right of Withdrawal: The consumer’s statutory right to cancel a distance contract within 14 days without providing a reason, to the extent that this right applies.
• Installment payment: A payment plan agreed upon in writing, under which the course fee is paid in several installments.
• Language of Instruction: The language in which the course is taught. Trivian offers courses in Dutch and/or English. The language of instruction for each course is specified in the course description, the enrollment confirmation, or on the website. Unless otherwise agreed, the Dutch terms and conditions apply, and Dutch is the language of the contract, even if the course is taught in English.

Article B2 — Offer and Formation of the Agreement

2.1 Trivian’s offer states as clearly as possible: (a) the content of the course; (b) the price, including VAT; (c) the duration or expected duration; (d) the start date or expected start period; (e) any admission requirements; (f) any required materials or technical requirements; (g) the payment terms; (h) the right of withdrawal, if applicable; (i) the language of instruction for the course.

2.2 The agreement is concluded when the consumer accepts the offer and Trivian confirms this in writing or electronically.

2.3 Registration is not final until: (a) Trivian has confirmed the agreement; (b) the consumer has accepted the terms and conditions; (c) any additional documents have been accepted; (d) Trivian has received the first agreed-upon payment, if payment prior to final registration has been agreed upon.

2.4 Agreements regarding price, discounts, payment terms, start dates, or deviations from these terms and conditions are valid only if confirmed in writing by Trivian.

Article B2A — Intake, Admission, and Eligibility

2A.1 Enrollment in certain programs may be subject to an intake interview, an assessment, a motivation interview, admission requirements, or other suitability evaluations.

2A.2 Trivian may refuse to enroll a consumer or advise them to choose a different course or a later start date if Trivian reasonably determines that the course is not suitable.

2A.3 If Trivian rejects the consumer’s application before final enrollment, the consumer is not required to pay the tuition fee.

2A.4 If , after enrollment, it becomes apparent that the consumer has provided incorrect or incomplete information relevant to admission, participation, safety, or the conduct of the course, Trivian may refuse, suspend, or terminate participation.

Article B3 — Right of Withdrawal for Distance Contracts

3.1 If the consumer enters into a distance contract, the consumer generally has the right to cancel the contract within 14 calendar days of its conclusion without providing a reason.

3.2 Withdrawal must be made by sending a clear written statement via email to info@trivian.nl, stating your name, program, and enrollment date.

3.3 Trivian will confirm receipt of the cancellation.

3.4 If the consumer exercises the right of withdrawal in a timely and legally valid manner, Trivian will refund any amounts already received within 14 days of receiving the notice of withdrawal, except for amounts that Trivian is entitled to charge pursuant to this section.

3.5 If the consumer requests that the intake, onboarding, platform access, lessons, or other services begin within the withdrawal period, the consumer must expressly consent to this in advance. If the consumer exercises the right of withdrawal after making such a request, Trivian may charge a proportionate fee for the portion of the services already provided.

Article B4 — Prices, Payment, and Installment Payments

4.1 All prices for consumers include VAT, unless otherwise expressly stated.

4.2 Payment shall be made in accordance with the training agreement, enrollment confirmation, invoice, or separate payment arrangement.

4.3 Payment in installments is permitted only if agreed to in writing in advance.

4.4 Payment in installments is solely a payment plan for the entire course and does not qualify as a subscription, membership, or agreement that can be canceled on a monthly basis.

4.5 The consumer remains obligated to pay the agreed-upon training fee, unless the contract is rescinded, canceled, or terminated in accordance with these general terms and conditions.

4.6 Trivian may make enrollment, participation, access to the learning platform, classes, exams, and certification support contingent upon the timely receipt of the agreed-upon payment(s).

4.7 Failure to receive an invoice or reminder does not exempt the consumer from making timely payments in accordance with the agreed-upon payment schedule.

4.8 If direct debit has been agreed upon and a debit attempt fails or is reversed, the payment obligation remains in full force.

4.9 Trivian will issue a certificate, proof of participation, exam results, or other completion documentation only after all amounts due have been paid in full.

4.10 Price changes after the contract has been concluded are not permitted, unless required by law. If a price change is materially detrimental to the consumer, the consumer has the right to terminate the contract at no cost with respect to the portion that has not yet been performed.

Article B5 — Late Payment, Suspension, and Collection

5.1 If the consumer fails to meet a payment deadline, Trivian will send a payment reminder at no charge.

5.2 The consumer then has 14 days to make the payment without incurring collection fees.

5.3 In the payment reminder, Trivian specifies the outstanding amount, the payment deadline, and the amount of collection fees that will be charged if payment is not made.

5.4 If payment is not received by this deadline, the consumer will owe statutory interest and extrajudicial collection costs to the extent permitted by law.

5.5 In the event of a payment delay, Trivian is entitled to temporarily suspend its obligations, including: (a) access to classes; (b) access to the learning platform; (c) access to labs; (d) guidance; (e) exams; (f) certification support; (g) issuance of certificates or proofs of participation.

5.6 Once the arrears have been paid in full, Trivian will restore access to the extent that this is practically and reasonably possible within the remaining duration of the course.

5.7 If it is not possible to make up missed classes due to late payment, this does not automatically entitle the student to a refund or additional classes at no charge.

Article B6 — Cancellation by the Consumer

6.1 After the withdrawal period has expired, the consumer may cancel the contract in accordance with this section.

6.2 Cancellations must be submitted in writing via email to info@trivian.nl. The date of receipt shall be considered the cancellation date.

6.3 For in-person courses with a fixed start date, unless otherwise agreed in writing and to the extent permitted by law, the following maximum cancellation fees apply:

6.4 Upon request, Trivian may charge cancellation fees that are lower than the maximum percentages. The amount of the fee will be substantiated upon request.

6.5 Failure to attend classes, absence, or failure to use the learning platform does not constitute cancellation or termination.

6.6 If the consumer cancels after the start of the program or withdraws midway through, Trivian will prepare a final settlement based on services already provided and reasonable costs incurred, including: (a) intake; (b) onboarding; (c) classes already held; (d) materials provided; (e) activated licenses; (f) platform fees; (g) reserved instructor capacity; (h) obligations Trivian has already entered into with third parties.

6.7 To the extent that the cancellation fee exceeds the reasonable costs that Trivian can substantiate, Trivian will limit the fee to the amount that is reasonable and substantiable.

6.8 A participant may be replaced by another participant by mutual agreement up to 2 weeks before the start of the program, provided that the replacement meets the admission requirements and Trivian gives its written consent.

Article B7 — Cancellation, Change, or Rescheduling by Trivian

7.1 Trivian may cancel, postpone, or reschedule a course due to insufficient enrollment, force majeure, instructor unavailability, platform issues, safety risks, or other compelling circumstances.

7.2 The consumer will be notified of this in writing as soon as possible.

7.3 In the event of cancellation by Trivian, the consumer is entitled to a full refund of the amount paid for the portion not delivered within 14 business days, unless the consumer chooses to participate in a later edition.

7.4 Trivian may change class schedules, locations, instructors, teaching methods, and program components, provided that the content and quality of the program are not materially affected.

Article B8 — Exam Preparation and Certification

Trivian prepares consumers for external exams and certifications. Trivian does not administer exams itself and does not issue third-party-recognized certificates. External exams are administered by and are subject to the terms and conditions of the respective exam authority.

8.1 Trivian offers exam-focused training courses designed to prepare students for recognized certifications administered by external examination bodies. Trivian makes every effort to prepare the consumer as thoroughly as possible for external exams. Trivian does not guarantee that the consumer will pass external exams.

8.2 External exams, exam vouchers, exam fees, and exam registration are the responsibility of the consumer, unless expressly agreed otherwise in writing.

8.3 Exam vouchers issued by or on behalf of Trivian have a validity period determined by the exam authority. Trivian is not liable for the expiration of exam vouchers resulting from the consumer’s failure to use them in a timely manner.

8.4 Failing an exam does not entitle the student to a refund of the course fee or exam vouchers, unless otherwise agreed in writing.

8.5 Trivian strives to keep the course content up to date in accordance with the most recent exam objectives. However, Trivian does not guarantee that all exam objectives will be fully covered at all times, given the frequency with which exam boards update their syllabi.

Article B9 — No-Show Policy

9.1 Failure to attend scheduled classes, sessions, labs, or other activities without providing timely notice is considered a no-show.

9.2 In the event of a no-show, there is no automatic right to a make-up class, a make-up session, or a refund, unless otherwise agreed in writing.

9.3 The consumer must notify Trivian in writing of any absence no later than 24 hours before the start of the session. Trivian will make every effort to offer a make-up session or alternative upon request, to the extent that scheduling permits.

9.4 If the consumer is demonstrably unable to attend due to a serious force majeure event (such as illness), Trivian will use its reasonable judgment to determine whether a make-up session can be arranged.

Article B10 — Content and Relevance of Teaching Materials

10.1 Trivian strives to keep its course materials up to date in line with the latest technological developments, exam objectives, and market insights.

10.2 Given the rapid developments in the field of cybersecurity, Trivian cannot guarantee that all content will be completely up-to-date at all times.

10.3 Trivian may modify course materials and curricula during the term of a program, provided that the core content and quality of the program are not substantially affected.

Article B11 — Performance, Quality, and Complaints

11.1 Trivian will use reasonable efforts to provide the training in accordance with the described program. Trivian’s obligation is a best-efforts obligation, unless expressly agreed otherwise in writing.

11.2 In the event of a demonstrable failure to perform, the consumer is entitled to rectification. If rectification is not possible, the consumer may be entitled to a partial refund proportional to the portion not delivered.

11.3 Complaints must be submitted in writing via info@trivian.nl as soon as possible, but no later than 2 months after the issue is identified.

11.4 Trivian strives to address the substance of complaints within 14 business days.

11.5 Filing a complaint does not suspend the obligation to pay, unless Trivian confirms otherwise in writing or such suspension is legally justified.

Article B12 — No Job Guarantee, Placement Guarantee, or Results Guarantee

12.1 Trivian may provide support with career guidance, introductions to partners, job application preparation, or referrals to relevant parties. Such support is always a best-efforts obligation.

12.2 Trivian does not guarantee a job, internship, traineeship, assignment, placement, minimum income, employment contract, position, promotion, or commercial outcome upon completion of the program.

12.3 Trivian does not guarantee third-party certification or recognition of diplomas, unless this has been expressly agreed to in writing.

Article B13 — Conduct, House Rules, and Access

13.1 The consumer must comply with Trivian’s house rules, safety rules, codes of conduct, and instructions, and must behave respectfully toward instructors, staff, fellow students, and third parties.

13.2 Trivian may deny the consumer further participation in the event of a serious violation of house rules, safety rules, or codes of conduct. In that case, Trivian will issue a final invoice based on services already provided and reasonable expenses incurred.

Article B14 — Cybersecurity, Ethics, and Lawful Use

14.1 The consumer agrees to use knowledge, skills, tools, labs, assignments, and simulation environments solely for legitimate, ethical, and lawful purposes.

14.2 It is prohibited to use any knowledge, materials, labs, assignments, tools, or access provided by Trivian for: (a) unauthorized access to systems; (b) malware, ransomware, or malicious code; (c) phishing or social engineering; (d) data theft or data breaches; (e) disruption of systems or networks; (f) circumvention of security measures outside of authorized lab environments; (g) unauthorized scanning, testing, or exploitation; (h) any other unlawful or criminal activity.

14.3 The consumer may only practice within the designated lab, simulation, or training environments, unless otherwise expressly permitted in writing.

14.4 In the event of a serious violation, Trivian may immediately deny the consumer access to the course, the learning platform, and the facilities.

14.5 If Trivian suspects that a criminal offense has been committed, it may take appropriate measures, including reporting the matter to the competent authorities.

14.6 Each participant may be asked to sign a separate cybersecurity code of conduct.

Article B15 — Intellectual Property

15.1 All rights to course materials, curricula, simulation environments, labs, software, assignments, videos, documentation, and other materials are reserved by Trivian or its licensors.

15.2 The consumer is granted only a personal, non-exclusive, non-transferable, and temporary right of use for the duration of the course.

15.3 You may not copy, reproduce, share, publish, sell, or make available to third parties any course materials, content, labs, assignments, software, or other materials without Trivian’s prior written consent.

15.4 The consumer may not record classes, training sessions, labs, or sessions unless Trivian provides prior written consent.

Article B16 — Learning Platform, Licenses, and Activity Tracking

16.1 The program may make use of digital learning environments, simulation platforms, labs, software, licenses, and tools provided by Trivian or third parties.

16.2 The consumer is granted only a personal, non-transferable, and temporary right of use for the duration of the course.

16.3 The consumer is responsible for using login credentials carefully and may not share access with third parties.

16.4 Trivian makes every effort to keep the digital environment available, but does not guarantee error-free or uninterrupted availability. Temporary disruptions do not entitle the user to a refund, unless there is a material and persistent deficiency.

16.5 Trivian records participants’ activities within the learning platform and the lab environments. This includes, among other things, login times, progress, actions performed within labs, and practice exams. This data is collected for quality assurance, security, and compliance with Article B14. Data processing is carried out in accordance with Trivian’s privacy statement.

16.6 Misuse of access, account sharing, scraping, reverse engineering, or copying labs may result in immediate suspension or termination of access.

Article B17 — Technical Requirements

17.1 The consumer is responsible for providing a suitable laptop or computer, a stable internet connection, and the necessary basic software, unless otherwise agreed in writing.

17.2 Trivian will communicate reasonable technical requirements prior to or at the start of the training.

17.3 If the consumer does not have the required equipment or connection, this is at the consumer’s own expense and risk and does not automatically entitle the consumer to a refund.

Article B18 — Marketing, Visuals, and Testimonials

18.1 Trivian may use general, anonymized information about courses and results for marketing and quality assurance purposes.

18.2 The consumer’s name, photo, video, voice, testimonial, or personal results may only be used with separate, explicit consent.

18.3 The consumer may withdraw consent given for future marketing purposes at any time. Such withdrawal has no effect on material that has already been lawfully published.

18.4 Consent for marketing purposes is not required to participate in the program.

Article B19 — Discounts, Promotions, and Personal Price Agreements

19.1 Discounts , promotions, or personalized pricing agreements are valid only if Trivian has confirmed them in writing.

19.2 Discounts are personal, non-transferable, and cannot be redeemed for cash after the fact.

19.3 A discount granted once does not entitle the customer to future discounts or similar price agreements.

Article B20 — Communication and Evidence

20.1 Communication will take place via the email address provided by the consumer or other agreed-upon communication channels. The consumer is responsible for promptly notifying us of any changes to their contact information.

20.2 Messages sent by Trivian to the last known email address are deemed to have reached the consumer, unless the consumer proves otherwise.

20.3 Agreements regarding price, discounts, payment terms, start date, cancellation, or deviations from these terms and conditions are valid only if confirmed in writing by Trivian.

Article B21 — Privacy and Personal Data

21.1 Trivian processes personal data in accordance with its privacy statement, including for enrollment, intake, delivery of the training program, communication, progress monitoring, certification support, administration, billing, and quality improvement.

21.2 To the extent that Trivian uses third-party platforms or licensors, it may be necessary to share personal data in order to gain access to the course or digital learning environment.

21.3 For more information about the processing of personal data, please see Trivian’s privacy statement at www.trivian.nl.

Article B22 — Liability

22.1 Trivian is liable for damages that are the direct result of a demonstrable, attributable failure on the part of Trivian.

22.2 Trivian’s liability is limited to the amount the consumer paid for the course in question, unless mandatory law provides otherwise.

22.3 Trivian is not liable for: (a) indirect or consequential damages; (b) damages resulting from lost opportunities; (c) damages resulting from failure to achieve learning objectives or to pass external exams; (d) damages resulting from failure to obtain a job, internship, or assignment; (e) damages resulting from the incorrect or unlawful use of acquired knowledge; (f) damage to the consumer’s personal devices, software, or data, unless caused by Trivian’s willful misconduct or gross negligence.

22.4 The limitations of liability do not apply to the extent that damages result from Trivian’s willful misconduct or gross negligence.

Article B23 — Force Majeure

23.1 Trivian is not obligated to perform if performance is prevented by force majeure, including illness or absence of instructors, strikes, pandemics, government measures, cyberattacks, fire, power outages, platform outages, and other circumstances beyond Trivian’s reasonable control.

23.2 In the event of force majeure, Trivian may suspend the performance of the agreement or reschedule the training. If the force majeure lasts longer than 4 weeks, either party may terminate the agreement in writing with respect to the portion not yet performed. Amounts already paid will be refunded on a pro rata basis.

Article B24 — Complaints Procedure

24.1 Complaints may be submitted in writing via info@trivian.nl. The complaint must include, at a minimum, the name, course, date, a description of the complaint, and any relevant supporting documentation.

24.2 Trivian will acknowledge receipt of the complaint and will endeavor to address the substance of the complaint within 14 business days.

24.3 Trivian handles complaints confidentially.

24.4 If a complaint is not resolved to the consumer’s satisfaction, the consumer may bring the dispute before the competent court.

24.5 If , at any time, Trivian is a member of a recognized trade association or independent dispute resolution board, Trivian will inform consumers of this fact.

Article B25 — Order of Precedence of Documents

25.1 In the event of a conflict between documents, the following order of precedence applies: (1) the individual training agreement; (2) the individual payment arrangement; (3) any additional written agreements; (4) these general terms and conditions; (5) general information on the website, in brochures, or in marketing materials.

25.2 If any provision of these general terms and conditions conflicts with mandatory consumer law, the mandatory consumer law shall prevail.

Article B26 — Amendment of Terms and Conditions

26.1 Trivian may amend these general terms and conditions. Amendments do not apply to agreements already entered into, unless: (a) the consumer consents to them; (b) the amendment is exclusively beneficial to the consumer; (c) the amendment is necessary pursuant to laws or regulations; (d) the amendment is of a minor nature and does not substantially disadvantage the consumer.

26.2 New terms and conditions will be published on Trivian’s website or provided to the consumer in writing.

Article B27 — Governing Law and Disputes

27.1 Contracts with consumers are governed by Dutch law.

27.2 Disputes should preferably be resolved first through mutual consultation. If the parties are unable to reach an agreement, the dispute may be submitted to the competent court.

27.3 This provision does not affect mandatory consumer rights.

Final Provision

These Terms and Conditions take effect on [date to be filled in] and supersede all previous versions, including version 2026-02.

Trivian B.V.

254 Boeing Avenue | 1119 PZ Schiphol-Rijk

Chamber of Commerce: 97569267 | VAT: NL868115812B01

info@trivian.nl | www.trivian.nl